Privacy Policy
We at Mojaweb have designed our business practices to safeguard your privacy. This privacy policy applies to all the social media and webpages related to our company including Control Panels.
You can visit www.mojaweb.co.za without revealing who you are or providing any personal information about yourself. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
There will be times, such as when you submit a questionnaire, request a service, register your interest, or purchase a product directly from Mojaweb when we will need to obtain personally identifiable information from you or about you or your clients (Business Partners). Such personally identifiable information may include the name, home address, e-mail address, telephone number, or identity/passport number. The information we receive about you is used to complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our client’s needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit, or court order. By accepting these Terms & Conditions you consent to receive informational material from us, which would include promotions, price changes, and information related to your services. We believe that knowing more about you can enable us to serve you better. Unsubscribe options are available for non-critical communications and can be accessed by logging into your Control Panel.
You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Mojaweb web pages may place “cookies” on your personal computer. “Cookies” are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied, or you might have to enter information about you or your application, inquiry, or purchase more than once.
We safeguard your information using known encryption, security standards, and procedures. We also assess new technology for protecting client information on an ongoing basis. Mojaweb does not guarantee the security of any data passing through its networks. Although Mojaweb will provide a “best effort” service, including regular updates on computer viruses and other threats to the security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and Mojaweb cannot be held liable for any loss or damage arising as result of the failure to do so.
Your Data Protection Rights:
You are entitled to view, change, remove or supplement your personal data by utilizing the Control Panel provided at any time, other than maintenance or network outage periods when the Control Panel may not be available.
You may request information on how your data has been used as well as request the destruction or deidentification of your personal data. Mojaweb will consider your request in light of any other laws or regulations prohibiting Mojaweb from doing so. We undertake to respond to such a request within one month of the request being received.
Any questions or concerns pertaining to the collection, sharing, use, or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za.
You can also complain to the Information Regulator if you are unhappy with how we have used your information.
Contact Details: The Information Regulator (South Africa)
JD House
27 Stiemens Street, Braamfontein
Johannesburg
2001
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently. If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us. Your questions or concerns pertaining to the collection, sharing, use, or destruction of personal data or the POPI Act can be sent via email to popi@internet.co.za.
Service Policy
When you click to make a purchase with us legal obligations arise. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Our 24 hour, 7 day a week support number is 083 334 7816.
Service Levels
All services sold by Mojaweb are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, Mojaweb will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of Mojaweb.
Cancellations Policy
The cancellation of a product or service is the client’s responsibility. Cancellations must be actioned from the WhatsApp customer support. Email, fax, and telephonic cancellations will not be accepted; all cancellations must be processed via the WhatsApp support service. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar month’s notice is required for all services unless otherwise stated. A calendar month is considered to be the passing of one full month from the 1st to the last day of a month between the cancellation being submitted and the cancellation date. E.G to cancel your service on 31 December, the cancellation must be submitted on any day before 5pm on the 30th of November. Debit order clients are required to set their cancellation before the 25th of the month for cancellation the following month. Promotions may carry additional cancellation terms and early cancellation fees may be payable. Mojaweb will not be responsible for incorrect cancellations processed, or be liable for any losses incurred.
Transaction Security
Virtual Card Services uses 128-bit SSL certificates to ensure that all transactional information is passed securely between the merchant and Virtual Card Services site. No cardholder information is ever passed unencrypted and any messages sent to our servers from Virtual Card Services are signed using MD5 hashing to prevent tampering. In the event that PAN information is returned, the PAN will be hashed, including the first 6 digits and last 4 digits of the PAN.
Usage Notifications
Mojaweb will send an email/sms notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80%, and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.
Month End
Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes, and top-ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.
Fair Usage Policy
It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however, we cannot guarantee that the allocated capacity will always be available. The following speed limitations will apply once the purchased service reaches the usage limit indicated in the table below in the current month. Speed limitations will reset to full speed attainable on the 1st of each month.
| Product | Usage Limit | Speed Limited to |
|---|---|---|
| Uncapped LTE (up to 20Mbps) | 50GB | 2Mbps |
| Uncapped LTE (up to 50Mbps) | 100GB | 2Mbps |
| Uncapped LTE (up to 100Mbps) | 400GB | 2Mbps |
| Uncapped LTE (up to 200Mbps) | 650GB | 2Mbps |
| Uncapped LTE (Pro) | 1000GB | 1Mbps |
Service Retention
During the processing of a cancellation, you may be presented with an offer. Should the offer be accepted no changes to your service will be permitted until the offer period has ended, nor will the client be able to process a cancellation.